Customer Care
How to order Goods

Placing the non-binding order

All non-binding orders should be made through the company's website

The products that Katchem spol. s  r.o. produces and sells are all listed on the company's website along with information about basic physical and chemical characteristics.

Only a registered customer with a completed profile may see the prices and place non-binding orders.

Item prices are also accessible only to registered customers.

If a customer makes a query via phone or email, they will be referred to the site. This is the only way to request information.

After sending a non-binding order using the web form, you will receive a confirmation email. This completes the automatic part of our process.

Next, we will check the stock / production capacity and contact you as soon as possible, which is usually the next working day.

Purchase Order Summary (POS)

The above process leads to an overview in the Purchase Order Summary, which is either a copy of your non-binding order in items and prices, or an offer of the maximum amount of inventory, or our production options.

The Purchase Order Summary contains: the invoice address, the delivery address, VAT (if any), the contact person including the telephone number, the name of the goods ordered including the catalogue number, the estimated delivery date, the total price in the requested currency, the agreed mode of transport and the transport price, the insurance price, the price of the royalties (if applicable), the price of other optional services and the payment method.

Order confirmation

A Purchase Order Summary is binding upon signature by both parties (seller and buyer).

The buyer is obliged to submit a signed, scanned Purchase Order Summary to the seller.

A signed, scanned Purchase Order Summary must be accompanied by all the documents required for granting the export licence in case of dual use goods and military goods (the links for all necessary documents are available on the website, or they can be found in the non-binding order confirmation e-mail).

If the Purchase Order Summary is not signed within one week, the item will no longer be reserved and will be released for resale.

All the products we offer are color-coded in the price list and on the company's website. The conditions under which our company can export goods abroad are always listed when describing how to order individual goods (safe unlicensed goods, dual-use goods and military goods).