Customer Care
How to order Goods

The Ordering Process


All demands should be made through the company's website

The chemicals produced and sold by Katchem spol. s r.o. are listed on the company's website, along with information about their basic physical and chemical characteristics.

Only registered customers with completed profiles may view item prices and place demands.

If a customer initiates an inquiry via phone or email, they will be directed to the website. This is the primary method for requesting initial information.

Upon submitting your demand using the web form, you will receive a confirmation email, marking the completion of the automatic part of our process.

Next, we will check the stock/production capacity and contact you as soon as possible, usually by the next working day.

Purchase Order Summary (POS)

The above process leads to an overview in the Purchase Order Summary, which includes either a copy of your demand with items and prices (if fully supplyable), or an offer of the maximum available inventory or our production options (if unable to fully supply).

The Purchase Order Summary includes: the invoice address, the delivery address, VAT (if applicable), the contact person's details including telephone number, the chemical name(s) of the requested item(s) including catalogue number(s), the estimated delivery date (valid only if POS is accepted within two weeks), the total price in the requested currency, the agreed mode of transport and transport price, insurance price, royalty price (if applicable), price of other optional services, and the payment method.

The Purchase Order Summary essentially serves as a draft of the buying contract, issued by the seller.

Order Confirmation

A Purchase Order Summary becomes binding upon signature by both parties (seller and buyer).

The buyer is required to submit a signed, scanned Purchase Order Summary to the seller.

A signed, scanned Purchase Order Summary must be accompanied by all necessary documents for granting the export license in the case of dual-use goods and military goods (links for all necessary documents are available on the website or can be found in the Demand confirmation email).

If the Purchase Order Summary is not signed within two weeks, the item(s) will no longer be reserved and will be released for resale, resulting in cancellation of the entire business case.

All products offered are color-coded in the price list and on the company's website. The conditions under which our company can export goods abroad are described in the following links: